Who does what?

Remember to also check StudyNet and your email account used by the University each day for important information. From time to time problems arise where students have a query and don’t know where to go. This section hopefully clarifies who or where to go to with potential queries.

The staff listed in this section are responsible to the Dean of School.

Should you need to email your tutor or other staff, make sure that you include your full name and the title of the module or programme that your email refers to, so that the recipient can correctly identify you. While some tutors make every effort to respond to emails promptly, be mindful that some work part-time and may not be able to answer your queries immediately.  You should communicate with University staff in a formal and polite manner at all times.

Student Office & Student Administrators

The Student Office is responsible for all aspects of student administration and is home to the Student Administrators whom are responsible for the management of your student record, your modules, information on StudyNet, the submission of coursework, applications for extensions and deferrals (Serious Adverse Circumstances) and processing appeals. The office is also responsible for administering Boards of Examiners, publishing results and producing final award transcripts.

Our Student Office is open from 9.00am to 4.30pm, Monday to Thursday and 9.00am to 3.30pm on Fridays, it is located in the Todd Building, Room AB180. Tel. (01707) 285300.

Your Student Administrators

Your Student Administrators are here to help you with all matters relating to your study. They should be your first port of call if you have any questions relating to the administration of your course.

They can help you with:

  • Enquiries about your course
  • Help with StudyNet
  • Problems submitting coursework
  • Appeals and serious adverse circumstances
  • Providing you with important dates, such as the dates of the Board of Examiners meetings
  • Any other queries about studying at Herts

Academic Group Leaders

Academic Group Leaders are responsible for the overall academic function of a collection of Programmes within related subject areas, the implementation of curricula and the forward development of new and existing modules and programmes (see Organisation Chart on previous pages).

Programme Leaders

Programme Leaders are responsible for the running of the programme (course) and the co-ordination of activities within it.

The following pages show all Programmes within our School and lists the relevant Administrator, Group Leader and Programme Leader.

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